Statement of Work – Activation Services
1. Acceptance of Statement of Work
(b) This SOW is incorporated into the Terms by reference and the provisions of the Terms apply to this SOW. Capitalised terms which are not defined in this SOW have the meaning given in the Terms.
(c) If the Terms specify that "Activation Services" apply, by signing the Terms (including proposal), you agree to be bound by the terms set out in this SOW.
2. Related Services
(a) Consulting and assistance in:
(i) generating an automated data feed into the Software or integrating with your current ERP, limited to a rolling three (3) years of data;
(ii) structuring the Software to your business and planning/buying hierarchy; and
(iii) incorporating the Software into your existing business processes.
(b) Bug/performance fixes and technical Support during the project/implementation phase, being prior to Go Live pursuant to clause 23.
(c) 4 hours of training provided to you, as needed, valid for 3 months after the Go Live date. Any training set out in this section is to be provided at your head office or online, as agreed between the parties.
(a) The Software, populated with your data as provided by you to us or as otherwise extracted.
4. Your Obligations
(a) where applicable, promptly provide to Style Arcade the system mapping logic required to match source systems/third party data sources to Style Arcade; and
(b) do one of the following:
(i) provide to Style Arcade, an automated data extract (in accordance with the format specified by Style Arcade in writing from time to time); OR
(ii) enlist a 3rd party to provide the automated data extract (in accordance with the format specified by Style Arcade in writing from time to time); OR
(iii) enable access to your data through an API and ensure this access remains available for Style Arcade at all times.
Note that you are solely liable for checking and fixing any data validation issues between your source systems/third party data sources and Style Arcade.
5. Acceptance Process
(a) Style Arcade will work with you during the testing process to ensure that the Deliverables are tested correctly. You must make available, the required employees for three (3) x 90 minute sessions with Style Arcade on consecutive weeks (Acceptance Sessions). The Acceptance Sessions will be held at your office or via Zoom meeting (at Style Arcade's discretion); and
(b) Within the Review Period, you must sign the Related Services Sign-Off form provided by Style Arcade to you (Form). If you do not sign and return the Form to Style Arcade within the Review Period, and does not follow the process for notifying Style Arcade of any issues in accordance with clause 28.4, the Deliverables will be deemed to be accepted and the Software will enter the Go Live stage.
6. Acceptance Criteria
(b) The Software, including data inputted into the Software, does not contain any errors, bugs, inaccuracies or issues;
(c) The Software, including data inputted into the Software, is working as intended by you.